14.2 Menus and POS Equipment
Restaurant Menus
The menu is the first and best marketing tool a lodging restaurant can have
The menu dictates what resources are needed
The more complex and varied the menu, the more expensive the restaurant operation
When planning a menu consider these factors:
-What is the target market of the restaurant
- What type of food, beverages, and services will be offered
- Location of the property
- Transportation and parking accommodations and facilities
- Competition
How the menu will affect
Labor- an adequate number of qualified employees with the appropriate skills
Equipment- equipment must be available to produce all items on the menu
Space- adequate square footage is required for all equipment and other needs
Layout and design- the menu affects space and equipment necessary for production
Ingredients- recipes, ingredients important, should be readily available at costs that support selling
Time- the menu will affect timing of food production and service
Cost implications- equipment, space, personnel, and time concerns can all be translate into costs
All food and beverage employees are able to answer the following questions:
- What are the ingredients?
- How is it prepared?
- How large are the portions?
- What goes with it?
- What does it taste like?
-What may guests substitute for this item?
-What cannot be substituted for this item?
Food and beverage employees make a point to sample as many of the items offered as possible.
Employees also explain any words on the menu a guest may not understand
Food and beverage employees tell guests what specials are offered without making them wait.
Point-of-Sale Equipment
A point-of-sale (POS) system is made up of a number of POS units, usually found in the property’s restaurants, gift shops, room service stations, and front desk area.
A POS system will either be manual, electronic, or computerized.
Majority of POS systems are computerized
Electronic and computerized POS units store information in their memory and print the check
The paper used in the printers is called tape, because it is usually three to five inches wide and looks like a calculator or adding machine tape. The tape may have two or three layers of paper.
Computerized POS units in different food and beverage outlets may be liked to each other or the front desk.
Most properties program the keys on point-of-sale
Most computerized point-of-sale units require employees to sign onto the system
14.2 Questions
1. List five of the seven areas of a food and beverage operation that will be affected by the restaurant menu
Time, Cost implications, Ingredients, Layout and Design, Labor, Space, Equipment
2.Why should food and beverage employees be familiar with how menu items are prepared?
Guests will often ask questions
3.What should food and beverage employees be prepared to do when a particular item on the menu is not currently available?
A suggestion for another item
4.List the three types of POS systems
Manual, electronic, or computerized
5. Describe how programmed keys on POS equipment can make a food and beverage employee’s job easir
It is automatically added to a guest’s folio.
Showing posts with label Hospitality and Tourism. Show all posts
Showing posts with label Hospitality and Tourism. Show all posts
Saturday, April 14, 2012
START Chapter 11.1
11. 1 Getting to Know the Maintenance Worker
What is a Maintenance Worker?
A maintenance worker makes certain that guest are able to experience a pleasant nights’ stay in a room that is free from any malfunctions or problems that can complicate the guest’s visit.
A maintenance worker is also responsible for maintaining the function of all areas of the lodging property premises.
Superior Performance Standards
The condition of the guestrooms and guest areas at a lodging property should enhance each guest’s overall lodging experience
Some of the standards of maintenance workers are:
-Behave professionally within the property
-Properly maintain, service, or repair the various areas, equipment, and machinery of the lodging property
-Greet warmly any guests encountered on the property
-Respond quickly to guests’ maintenance requests
-Practice appropriate safety procedures at all times
A maintenance worker’s alertness keeps the property in excellent condition.
Working as a Team
Inform front office employees whether any maintenance work will affect guest’s movement through the property
Inform the front office and housekeeping when a room will be unavailable for sale or for cleaning
Inform the front office and housekeeping when a room is available for sale or cleaning
Preventive Maintenance
Preventive Maintenance (PM) is the practice of inspecting, servicing, adjusting, or performing minor repairs to machinery, and areas of a lodging property before major damage or malfunctions occur.
A few of the benefits to a preventive maintenance program are;
Decreased maintenance costs. Maintenance workers save the cost of having to repair the equipment or damage, or perhaps, making costly replacements if damage is beyond repair
Decreased downtime for maintenance workers. By maintaining a PM schedule, they will always have duties to perform on property as opposed to waiting for the next maintenance request
Decrease in maintenance requests. Maintenance workers can reduce the future likelihood of having to make repairs.
Preventive maintenance is scheduled for the areas of the property that are most crucial to guest satisfaction, safety and security, and to the performance of other departments’ duties.
Maintenance workers often perform PM during time periods when day-to-day lodging operations and guests’ comfort will be least disrupted
Maintenance workers refer to their checklist as the preventative maintenance log to store their checklists and to also document when the preventive maintenance is scheduled and complete
Key Control
Never leave a master key in a door’s lock, and never set it down; bell attendants keep their master keys with them at all times.
If anyone- even a supervisor- asks to borrow the key, bell attendants send that person to the front desk- they don’t loan their key to anyone
Always turn in the key before leaving a property for any reason.
Report any lost keys immediately to the front desk.
Security and Safety
Maintenance workers are a key part of a lodging property’s security system.
Maintenance workers can watch who comes in and out of the property and can look for unusual situations or people who seem suspicious or out-of-place
By regularly checking and testing the smoke alarms on property, maintenance workers ensure that a destructive, potentially fatal fire does not spread across the property
Maintenance Worker Duties
The primary job of a maintenance worker is to keep the lodging property in good repair.
Duties include:
Performing preventive maintenance on guestrooms and public areas
Handling maintenance requests from guests or co-workers
Maintaining pars of all necessary maintenance supplies
Repairing damage to the property
Maintaining the physical structure of the property
11.1 Questions
1. What is the primary responsibility of a maintenance worker?
The primary job of a maintenance worker is to keep the lodging property in good repair.
2. List three benefits that can be derived from a good preventive maintenance plan
Decreased maintenance costs, decreased downtime for maintenance workers, decrease in maintenance request
3. What should a maintenance worker do if a supervisor has requested his or her master key?
Send them to the front desk
4. Lists tasks that maintenance workers are responsible for.
Performing preventive maintenance on guestrooms and public areas
Handling maintenance requests from guests or co-workers
Maintaining pars of all necessary maintenance supplies
Repairing damage to the property
Maintaining the physical structure of the property
What is a Maintenance Worker?
A maintenance worker makes certain that guest are able to experience a pleasant nights’ stay in a room that is free from any malfunctions or problems that can complicate the guest’s visit.
A maintenance worker is also responsible for maintaining the function of all areas of the lodging property premises.
Superior Performance Standards
The condition of the guestrooms and guest areas at a lodging property should enhance each guest’s overall lodging experience
Some of the standards of maintenance workers are:
-Behave professionally within the property
-Properly maintain, service, or repair the various areas, equipment, and machinery of the lodging property
-Greet warmly any guests encountered on the property
-Respond quickly to guests’ maintenance requests
-Practice appropriate safety procedures at all times
A maintenance worker’s alertness keeps the property in excellent condition.
Working as a Team
Inform front office employees whether any maintenance work will affect guest’s movement through the property
Inform the front office and housekeeping when a room will be unavailable for sale or for cleaning
Inform the front office and housekeeping when a room is available for sale or cleaning
Preventive Maintenance
Preventive Maintenance (PM) is the practice of inspecting, servicing, adjusting, or performing minor repairs to machinery, and areas of a lodging property before major damage or malfunctions occur.
A few of the benefits to a preventive maintenance program are;
Decreased maintenance costs. Maintenance workers save the cost of having to repair the equipment or damage, or perhaps, making costly replacements if damage is beyond repair
Decreased downtime for maintenance workers. By maintaining a PM schedule, they will always have duties to perform on property as opposed to waiting for the next maintenance request
Decrease in maintenance requests. Maintenance workers can reduce the future likelihood of having to make repairs.
Preventive maintenance is scheduled for the areas of the property that are most crucial to guest satisfaction, safety and security, and to the performance of other departments’ duties.
Maintenance workers often perform PM during time periods when day-to-day lodging operations and guests’ comfort will be least disrupted
Maintenance workers refer to their checklist as the preventative maintenance log to store their checklists and to also document when the preventive maintenance is scheduled and complete
Key Control
Never leave a master key in a door’s lock, and never set it down; bell attendants keep their master keys with them at all times.
If anyone- even a supervisor- asks to borrow the key, bell attendants send that person to the front desk- they don’t loan their key to anyone
Always turn in the key before leaving a property for any reason.
Report any lost keys immediately to the front desk.
Security and Safety
Maintenance workers are a key part of a lodging property’s security system.
Maintenance workers can watch who comes in and out of the property and can look for unusual situations or people who seem suspicious or out-of-place
By regularly checking and testing the smoke alarms on property, maintenance workers ensure that a destructive, potentially fatal fire does not spread across the property
Maintenance Worker Duties
The primary job of a maintenance worker is to keep the lodging property in good repair.
Duties include:
Performing preventive maintenance on guestrooms and public areas
Handling maintenance requests from guests or co-workers
Maintaining pars of all necessary maintenance supplies
Repairing damage to the property
Maintaining the physical structure of the property
11.1 Questions
1. What is the primary responsibility of a maintenance worker?
The primary job of a maintenance worker is to keep the lodging property in good repair.
2. List three benefits that can be derived from a good preventive maintenance plan
Decreased maintenance costs, decreased downtime for maintenance workers, decrease in maintenance request
3. What should a maintenance worker do if a supervisor has requested his or her master key?
Send them to the front desk
4. Lists tasks that maintenance workers are responsible for.
Performing preventive maintenance on guestrooms and public areas
Handling maintenance requests from guests or co-workers
Maintaining pars of all necessary maintenance supplies
Repairing damage to the property
Maintaining the physical structure of the property
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